PERSONALISED ITEMS

We regret that we cannot offer returns on unwanted items that have been personalised. This is in line with Long Distance Selling Regulations governing the sale of personalised products. We can only accept a return for personalised products if the item is faulty. Where this is the case we will send out a replacement or offer a refund for this order.

Please note, orders that have been personalised cannot be cancelled once they have entered the production process.

NON PERSOSONALISED ITEMS

In the interest of hygiene we do not accept returns on earrings. This policy is strictly for the protection and health of the consumer.

All other items will need to be returned within 14 days of delivery, this is our policy. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange 

We do not refund any payments for shipping, this includes both amounts for either delivery or returning the item. We only refund the actual amount of the item purchased.

If you would like to exchange your item please email us stating the item and size you require. The delivery fee for the exchange must be paid for by the customer via PayPal.

All items must be undamaged and unworn with all packaging still intact.

If packaging is missing or damaged on return any costs will be deducted from your refund payment and you will be notified via email.

Unfortunately we cannot offer refunds or exchanges on international orders due to customs charges.

RETURNING AN ITEM DUE TO A FAULT

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 30 days of purchase. Please note that any items that have been damaged through wear and tear or tarnishing through the use of cream, water etc are not considered to be faulty.

In the event that your item arrives damaged please contact us to arrange a return. We will be  more than happy to assist you providing it is within our policy time frame and there is no intentional damage. 

The item remains your responsibility until it reaches us and so for your own protection, we recommend that you return the item via Royal Mail registered delivery or other ‘signed for’ service, and you should also obtain proof of postage.

We cannot be held responsible for returns that are lost in transit. 

Please see our care instructions page on how to look after your silver. 

All refund requests are to be made via our contact form.